Training course for professional collectors

The main goal of collectors is to persuade debtors to start active actions aimed at finding ways to pay down delinquent payments. In order to do that collectors need legal knowledge, details of loans or selling on credit, skills of effective negotiations on the phone and in person.

You now have a unique opportunity – Financial Debt Collection Agency would like to offer you:

A training “Course for Professional Collectors”, from one of the leaders in the filed of collection services in Russia.

The content of the course was developed by a specialized training unit of FASP and is based on FASP successful experience in the field of debt collection. FASP is the first professional independent collection agency in Russia.

The course includes theoretical aspects inevitable in every day operations. It also includes effective and simple to understand methods to create a strong motivation to fulfill obligations. The course has the following parts:

• Introduction to collection activities;
• Specific features of retail loan products;
• Legal aspects;
• Speaker skills;
• Negotiations to collect debt;
• Verbal component of negotiations process;
• Non-verbal component of negotiations process;
• Peculiarities of telephone negotiations.

Training methods:

Mini-lections with use of LCD projector, interim tests, group discussions, role-plays, individual and group exercises, simulation of real situations.